Salary (RM) 2800-3800
Location Kuala Lumpur

Job Responsibilities:

  • Providing technical support to customers – taking enquiries by phone and email
  • Dealing with problems for hardware, software and operating system
  • Asking questions about the problem and explaining possible solutions
  • Using automated diagnostic programs to solve problems
  • Utilize helpdesk software to log calls with descriptions of issues, progress and solutions
  • Assign fault & non-fault calls to relevant engineers to handle until issue resolve
  • Distribute documents such as checklist, configuration files and request forms to relevant people & prepare necessary reports

. Job Requirements:

  • Minimum Diploma or Degree in Computer Science/Information Technology or equivalent
  • At least 1 year of working experience in helpdesk support, IT support or relevant
  • Hands on skills or knowledge in hardware, software, operating system, especially on Microsoft products
  • Possess Microsoft-certified desktop support or A+ is an advantage
  • Day shift and 1 year contract extendable
  • Good spoken & written English

Benefits:

  • Nearby public transport
  • Medical insurance
  • EPF
  • Conducive & vibrant work environment

About our client

Our client is actively expanding IT solutions provider which services includes IT maintenance & support, data center consolidation, system virtualization and project management

Please do send your latest CV in Microsoft Word to    All application would be treated highly confidential.

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Jalan Kenari 5, Bandar Puchong Jaya
47170 Puchong, Selangor
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