Salary (RM) RM 2500 - RM 3000
Location Ampang, KL

  • Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software.
  • Require to document problems and conversations and to create a log into Helpdesk system that can be referenced by other technicians and for training purposes.
  • Analyze and perform first-level diagnosis and troubleshooting support to end-users and customers.
  • Able to ask question to determine the nature of the problem, to run diagnose program and solve problem & to assist customer through problem solving process.
  • Follow up with customers to ensure issues have been resolved completely and to obtain feedback from customer on service satisfaction.
  • Assign fault & non-fault calls to relevant engineers/service partners until tickets are resolved.
  • To provide engineer & service partners with the assignment tracking. 
  • To ensure all service calls are dispatched within SLA
  • Distribute documents such as checklist, configuration files and request forms to the relevant departments / people
  • Ensure engineer to carry out the task completely.
  • Prepare daily/monthly/yearly report for internal/external clients
 
~ Job Requirements ~
 
  • Preferable with a good command of Bahasa Malaysia and English
  • Preferred Degree holder with minimum 2 years of related working experience. If for diploma, a minimum of 3 years working experience is required.
  • Preferably candidates whom understand the importance of good customer service 
  • Good communication skill, phone skill, writing skill and multi-tasking.
  • Those who have Microsoft-certified desktop support technician is an added advantage
  • Immediate Vacancy is available
 
~ About our client ~ 
 
Our client is a well established company in providing outsourcing of IT services and solutions to a diverse client base 
 
If you are interested, please send in your latest CV in Microsoft Word to 
 
 
Regret to inform that only shortlisted candidates will be notified.
 
 

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