IT Project Manager

Location : Sungai Besi

Salary : RM 4500 – 6000

job description

Job Responsibilities:

  • Demonstrate the knowledge of contract SLO, SLA and SOW, in relation to contracted services
  • Ensure the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable.
  • Analyze monthly service performance and prepare monthly SLA report.
  • Monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed
  • Ensure and maintain daily support in cost effective way.
  • Analyze, investigate, handling and resolve escalation/critical issue raise by customer in timely manner.
  • Escalate and help resolve any issues regarding parts shortage/missing, registration issues, staff/partner performance, helpdesk system performance, technical support and training with internal functional team member.
  • Build and maintain client relationships - Attend client service review meetings covering performance, service improvements, quality and processes.
  • Get feedback from customer about team performance.
  • Prepare reports/minutes for each meeting
  • Carry out individual Project related matter
  • Implement training course which meet client expectation.

Job Requirements:

  • Diploma, Degree or above in Computer Science, Information Technology, Computer Engineering, Telecommunication Engineering Business Management or related fields
  • Experience in managing suppliers in outsourcing contracts
  • Proven communication and people management skills.
  • Project management skills and experiences in Information technology domain
  • Experiences in projects for IT Infrastructure, application and system
  • Willing to work Monday – Friday 9am-6pm & alternate Saturday half day
  • Contract renewable position, possibility to be converted into permanent

Benefits:

  • Allowances
  • Medical insurance
  • Dental
  • Parking
  • Conducive & vibrant work environment
  • Career Advancement

About our client

Our client is actively expanding IT solutions provider which services includes IT maintenance & support, data center consolidation, system virtualization and project management