• Responsible for the services work on products as well as systems within the organization and possible support overseas clients

• Resolving servicing issues, identify spare parts, carry out repairs (e.g. mechanics, electronics, hydraulics, control technology, pneumatics.)

• Carry out preventive servicing in accordance to servicing list

• Identify needed spare parts, confirm and arrange on order with customers.

• Provide interim solutions with in-house service and management as well as discuss with customer. Ensure documentation on service application done.

• Implement documentation on introduction and installation feedback in accordance to quality management.

• Provide service training for customers and keep internal in-house service informed, develop training documents

• Advise customers on necessary repair points and keep servicing check list updated

• Perform rebuilding and retrofitting as well as carry out service updates and data protections. 

• Consult customers concerning technical innovations

• Encourage improvements and document technical weak spots in additional report

• Investigate the efficiency when carrying out the production assistance with client

Requirements:

• Diploma/Degree in Mechanical/Mechatronics/Electrical Engineering or relevant discipline or equivalent.

• Preferably with 2 years’ experience in similar environment/related field will be an added advantage and preferable with some experience in MNC

• Able to work independently and good problem solving skill

• Team player with optimistic, persistent attitude, able to work under pressure and time constraints

• Experience in using MS Office (Word, Excel, PowerPoint, Outlook, IT) and other Windows Based programming tools (QuickFlow; TruControl)

• Good command both spoken and written English.  Knowledge of German language an added advantage

• Flexible to travel (inside Asia or Germany)

Successful candidate will be offered the following:

• 5 days work week  

• Attractive staff fringe benefit including 13th months salary, performance bonus, dental aid, Hospitalization & Surgical Life Insurance, Personal Accident & etc

Company Background

The client is a world’s leading MNC specialised in machine tools and lasers for industrial manufacturing.