We are looking for a friendly, presentable and customer-oriented Customer Service Officer to join our client in beauty industry in Johor Bahru.   If you enjoy interacting with customers, managing front counter operations and creating a positive service experience, this role could be a great fit.

Role Description:

• Attend to customer and member enquiries professionally
• Handle membership registration, renewals and account requests
• Process purchases, collections, returns and exchanges
• Manage cashiering and payment transactions (cash / card / e-wallet)
• Ensure accurate transaction records and daily reconciliation
• Prepare products for collection and support stock monitoring
• Maintain customer records, data entry and operational documents
• Handle customer feedback and coordinate issue resolution
• Support events, promotions, roadshows and operational activities
• Ensure compliance with SOPs and maintain service area standards

Requirements:

• Minimum SPM qualification
• 2 years’ experience in customer service, retail, front desk or cashiering
• Good communication skill and multilingual is an advantage 
• Computer literate and comfortable using systems/POS
• Pleasant personality with professional presentation
• Able to work on rotational schedules when required
• Beauty / skincare / wellness industry exposure is an advantage

Company benefits:

Staff Purchase, medical benefit, Incentive and yearly performance bonuses

Working Hours: Mon – Fri, 9am to 6pm (alternate Saturdays with 2 days off weekly)