Our client is seeking a proactive and detail-oriented Order Processing Executive to support the end-to-end order fulfilment process for machinery, spare parts and aftersales services. This role requires close coordination with Sales, Service, Logistics, suppliers and customers to ensure accurate order processing and timely delivery.

Key Responsibilities

• Process and manage machinery orders from order entry through delivery and customer acceptance.
• Review sales contracts and verify product specifications, pricing, delivery schedules and payment terms.
• Prepare sales orders, purchase orders, order confirmations, delivery notes, tax invoices and related documentation.
• Coordinate with Sales, Service Engineers, Warehouse, Logistics and customers to ensure smooth order fulfilment and on-time delivery.
• Monitor order status, shipment schedules and proactively communicate updates or delays.
• Arrange shipping instructions, machine deliveries, relocations and coordinate with freight movers.
• Process warranty claims and support documentation for new machine installations.
• Handle aftersales orders including spare parts, repairs, service contracts, tooling, CAD/CAM solutions and retrofit projects.
• Coordinate import and export shipments, customs clearance, freight forwarders and courier services to ensure regulatory compliance.
• Monitor order backlog, delivery performance and maintain accurate order records.

Requirements

• Degree in Logistics, Supply Chain Management, Business Administration or a related discipline.
• Minimum 4 years' experience in order processing, logistics, supply chain, sales administration or aftersales support.
• Good knowledge of import/export procedures, customs clearance and international shipping documentation.
• Strong understanding of logistics operations and cost-effective supply chain practices.
• Proficient in Microsoft Office applications.
• Strong organisational skills with high attention to detail and accuracy.
• Able to work independently with a strong sense of urgency and responsibility.
• Good communication, problem-solving and teamwork skills.
• Good command of written and spoken English.

All applications will be treated with the strictest confidence. Interested candidates are invited to apply online.  Only shortlisted candidates will be contacted.